Privacy Policy

  1. INTRODUCTORY INTRODUCTION

This section provides information and explanations on the ways in which the Miramare Sea Resort and Spa (hereinafter also the ” Miramare “) uses your personal data both during navigation and / or in any case when consulting our website, both when we welcome you as a guest at our facility and, ultimately, in any circumstance in which you interact with the Miramare.

This section also provides you with a list of your rights regarding the protection of personal data and the relative indications regarding their exercise.

We wish to draw your attention to the importance of carefully reading this section in order to be able to acquire full awareness of the reasons for which and the ways in which Miramare uses your personal data, always in compliance with the established personal data protection principles. by EU Regulation no. 2016/679 (so-called GDPR) and by national legislation.

Unless otherwise specified, this policy is also valid as information – pursuant to art. 13 of the EU Regulation n. 2016/679 – made available to those who interact with this website.

This section / information on  privacy  may be updated and modified from time to time in accordance with the provisions established by the entry into force of new regulations and / or in line with technological innovations. We therefore invite our customers / users / visitors to periodically consult this section.

  1. BRIEF NOTES ON MIRAMARE

The central and historic body of the Miramare was built in 1930 and at the time had a small number of rooms and a restaurant with a terrace overlooking the Maronti bay. In the years when tourism was considered a privilege, the Miramare became a “refuge” for politicians, writers and artists.

Today, almost a hundred years later, the Miramare is a 5-star hotel consisting of three distinct hotels, a villa, a wellness center, a spa park and a tennis court overlooking the sea.

The Miramare is managed by the Immobiliare Sant’Angelo SpA company

  1. THE HOLDER OF THE TREATMENT

The Data Controller is Immobiliare Sant’Angelo SpA, with registered office in Serrara Fontana (Ischia Island – Naples), tel. (+39) 081.999219, e-mail  [email protected]

  1. RESPONSIBLE FOR DATA PROTECTION

The data protection officer, designated by the Data Controller, is Dr. Espedito Morieri who can be contacted via:

  • ordinary mail, to the address Via Comandante Maddalena n. 55 – 80070 Serrara Fontana, Ischia (NA);

  • telephone, at 081/999219;

  • e-mail, to the address  [email protected]

  1. METHOD OF COLLECTION OF PERSONAL DATA

The collection of your personal data by Miramare can take place in different ways. Below we provide you with an explanation / indication of the main ways in which your personal data is collected:

  1. You will be able to provide the data in person during your stay

You can provide your data “in person” during your stay at the Miramare, for example when:

  • check-in and check-out;

  • enjoy our accommodation, facilities and services;

  • uses our concierge services;

  • participate in our events;

  • participate in a promotion or survey;

  • fill out a form with contact details; and / or

  • hand us your business card.

  1. You can provide your data “remotely”

You can provide your data in “remote” mode, by consulting / visiting and using this website, or by post, by phone or by e-mail or by chat or social media. Here are some hypotheses of remote data transmission:

  • registration to receive the Miramare newsletter or other direct marketing;

  • requests for information or correspondence with Miramare;

  • creating an account on the Miramare website;

  • booking accommodation, and / or spa treatments or services;

  • interaction with Miramare on social media;

  • participation in a promotion or survey;

  • comments or reviews.

  1. The Miramare will be able to obtain some data automatically

When you interact with our structure, we may obtain some data automatically, including through this website. By way of example, it could be data relating to navigation or the ways in which you use this website. Il Miramare may also collect data when you click on one of our ads (including those you view on third-party websites or social media).

The systems used by Miramare to manage guests can also automatically collect data to help create a guest profile, which in turn allows Miramare to better understand how we can improve your experience at our facility.

  1. Miramare may obtain some data from third parties

The Miramare may obtain some data from third parties who enter and operate in the booking process for our accommodations, hospitality, wellness treatments or services at our facility. This method of collection occurs, for example, when:

  • You use third party booking services for accommodation, restaurants, hospitality, spa treatments or other services;

  • when you are our guest as part of a group or corporate booking.

Furthermore, Miramare may also receive your data from distinct third parties, such as, for example:

  • technology consultants who help us manage the Miramare website and subscriptions to the mailing list;

  • payment service providers and fraud prevention;

  • analytics providers, advertising networks and research information providers;

  • feedback and review consultants;

  • publicly available sources;

  • social media, in the event that the privacy settings are public;

  • third parties to whom you have given permission to share your data with Miramare;

  • third parties authorized by law to share your personal data with Miramare.

  1. TYPE OF PERSONAL DATA COLLECTED BY MIRAMARE

Some of your data collected by Miramare in the manner indicated in point  3 above  could be personal data. Therefore, we provide below a list of the different types of your personal data that may be collected by Miramare, it being understood that the type of personal data collected will depend on the ways in which you interact with our structure.

In particular, the Miramare collects personal data or personal information and / or any information about an individual, which can be used to identify that person.

Such personal data fall into the following categories:

  • identity data:   title, gender, name, maiden name, surname, marital status, date of birth, username or similar identifier and an encrypted version of your login / password, any social media username in case of interaction through social networks average;

  • contact details:   billing address, delivery address, e-mail address and telephone numbers;

  • financial data:   payment card and bank account / direct debit details;

  • transaction data:   details on payments to and from customers and other details of products and services purchased from Miramare.

  • profile data:   username and password, purchases or orders made by the user, interests, preferences, feedback and survey responses;

  • Technical data:   Internet Protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technologies on the devices used to access this website;

  • usage data:   information on the use of this website, products and services;

  • tracking data:   information that Miramare collects about customers from cookies and similar tracking technologies, such as web beacons, pixels and mobile identifiers;

  • marketing and communication data:  customer preferences in receiving direct marketing from Miramare and customer communication preferences.

We wish to specify that Miramare does not collect any special category of personal data about you, such as, by way of example only: details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, membership of trade unions, information on your health and genetic and biometric data. Miramare does not even collect any information on criminal convictions and offenses. The only exceptions to this are: (i) if you provide your health data as part of a spa booking, then Miramare will use them to properly execute the contract with you and your explicit consent will be required to use your health data; or (ii) if you have made your special category data public.

Finally, we would like to highlight and underline that if you choose not to share your personal data with Miramare, or if you refuse certain contact authorizations, Miramare may not be able to provide the products and services you have requested.

  1. The legal and legal bases and the purposes for the use of personal data

Miramare will use your personal data only when the law allows it and, more precisely, to execute legal obligations or obligations deriving from the contract with you. In general, Miramare will use your personal data in the following circumstances :

  • to give full, correct and complete execution to the  contract  we are about to enter into or that we have entered into with you. For example, when you make a reservation at our facility, we are concluding a contract.

  • to protect  our legitimate interests  (or those of third parties) and your interests and fundamental rights do not override those interests. For example, when we screen for fraud as part of the checkout process or take steps to protect our website.

  • to comply with a  legal or regulatory obligation . For example, to properly keep records / accounting records of our sales for tax compliance.

Finally, we would like to clarify that in the cases in which the legal basis for the processing of personal data by Miramare is  consent , you have the right to withdraw consent at any time.

  1. METHODS THROUGH WHICH MIRAMARE USES PERSONAL DATA

We invite you to examine the table that you can view by clicking here in order to understand the methods of use of personal data, the types of data used and the reasons / legal basis for its use.

  1. MARKETING

Miramare reserves the right / possibility to share / provide news / offers through the so-called direct marketing and, that is, by e-mail, telephone, text and post.

We also inform you that you can choose to receive our newsletter on our website.

Here are some examples of direct marketing that could be carried out by Miramare:

  • transmission of the newsletter by e-mail;

  • invitations and promotions by mail for special events;

  • phone contacts, to tell you something that may be relevant to you or your business.

You can opt out of direct marketing at any time by   clicking on the unsubscribe link at the bottom of the email or, alternatively, by contacting the following email address:  [email protected] .

We would also like to inform you that if you use a third-party service to make a reservation at our facility, we may receive your marketing preferences from them. In this regard, we point out that Miramare has no power to control the preferences that third party booking websites present to you, and we therefore invite you to read and examine their  privacy policy .

  1. COOKIES

Cookies are small text files that the visited sites send to the user’s terminal, where they are stored, to then be re-transmitted to the same sites on the next visit.

The Miramare website uses technical cookies, both its own and those of third parties. These cookies, being of a technical nature, do not require your prior consent to be installed and used.

The Miramare website also uses third-party profiling cookies. With regard to these cookies, your consent is assumed to be given whenever you click on the “Accept” button, present in the banner that appears on the homepage. In any case, you can revoke your consent to the installation of these cookies at a later time.

In particular, the cookies used by the Miramare website are attributable to the following sub-categories:

  • navigation or session cookies , which guarantee normal navigation and use of the Site. As they are not stored on the user’s computer, they disappear when the browser is closed;

  • analytical cookies , with which statistical information on the number of users and visits to the Site is collected and analyzed;

  • social widgets and plugins : some  widgets  and  plugins  made available by social networks may use their own cookies to facilitate interaction with the reference site;

  • profiling cookies , which are used to collect information on the preferences and habits expressed by the user during their navigation and therefore make the advertisements provided by third parties more engaging and targeted.

Listed below are the third-party cookies installed on the Site. For each of them there is a link to the relative information on the processing of personal data carried out and on the methods for deactivating the cookies used. With regard to third-party cookies, the Owner is only obliged to include the link to the third-party site in this policy. On the other hand, this subject is obliged to provide information and indicate the methods for any consent and / or deactivation of cookies.

Cookies can be disabled by the user by changing the browser settings on the basis of the instructions made available by the relevant suppliers at the links listed below.

  1. Provision of data and consequences in case of missing .

The provision of personal data for the purposes indicated in this privacy statement is optional and failure to provide it will make it impossible for Miramare to manage and process your requests or to send you commercial communications on the products and services offered. from Miramare.

  1. Recipients or categories of recipients.

The personal data collected by Miramare may be made accessible, brought to the attention of or communicated to the following subjects, who will be appointed, depending on the case, as managers or agents:

  • companies of the group to which Miramare (Immobiliare Sant’Angelo SpA) belongs (parent companies, subsidiaries, associates), employees and / or collaborators in any capacity of Miramare and / or companies of the group to which Miramare belongs

  • public or private subjects, natural or legal persons, of which the Miramare Owner uses for the performance of the activities instrumental to achieving the purpose referred to in this privacy statement or to which Miramare is required to communicate personal data, by virtue of obligations legal or contractual (for example, outsourced service providers for hotel administration and management, reservation and reservation systems, customer relationship management systems, technology and multimedia service providers, payment processing and fraud prevention, lawyers, accountants and insurers)

In any case, personal data will not be disclosed.

  1. PERIOD OF STORAGE OF PERSONAL DATA

Miramare will keep your personal data only for the time necessary to fulfill the purposes for which they were collected, also to satisfy and fulfill any legal, accounting or reporting requirements / obligations.

To decide how long we should keep your personal data, we consider the quantity, nature and sensitivity of personal data, the potential risk of harm from unauthorized use or sharing of personal data, the purposes for which we process the Your personal data and whether we can achieve those purposes by other means and the applicable legal requirements.

Basic information about Miramare’s guests and customers (including contact, identity, financial and transaction details) will be retained for six years after they cease to be customers for tax purposes.

  1. Rights of access, cancellation, limitation and portability

We inform you that with regard to the protection of personal data, you are entitled to the rights referred to in Articles. from 15 to 20 of EU Regulation no. 2016/679 (so-called GDPR). By way of example, we indicate that you can:

  1. obtain confirmation as to whether or not your personal data concerning you is being processed;

  2. if a processing is in progress, obtain access to personal data and information relating to the processing and request a copy of the personal data;

  3. obtain the correction of inaccurate personal data and the integration of incomplete personal data;

  4. obtain, if one of the conditions provided by art. 17 of the GDPR, the cancellation of personal data concerning you;

  5. obtain, in the cases provided for by art. 18 of the GDPR, the limitation of processing;

  6. receive your personal data in a structured format, commonly used and readable by an automatic device and request their transmission to another owner, if technically feasible.

  1. Right to object

We also inform you that you have the right to object at any time to the processing of your personal data carried out for the pursuit of a legitimate interest of Miramare. In case of opposition, your personal data will no longer be processed, provided that there are no legitimate reasons to proceed with the processing that prevail over the interests, rights and freedoms of the interested party or for the assessment, exercise or defense of a right in court.

  1. Right to withdraw consent

We also inform you that if your consent is required for the processing of personal data, you may also revoke the consent already given at any time, without prejudice to the lawfulness of the processing based on the consent given prior to the revocation. The consent can be revoked by writing an email to  [email protected] .

  1. Right to object and withdraw consent in relation to the processing carried out for marketing purposes

With reference to the processing of personal data for marketing purposes, you may revoke any consent given at any time or oppose their processing by writing an email to  [email protected] . The opposition to the processing exercised through these methods also extends to the sending of commercial communications by means of the postal service or telephone calls with an operator, without prejudice to the possibility of exercising this right in part, for example by opposing only the processing carried out by means of systems. automated communications.

  1. Right to lodge a complaint with the Guarantor

Finally, we inform you that you can lodge a complaint with the Guarantor for the Protection of Personal Data in the event that you believe that your rights have been violated pursuant to EU Regulation no. 2016/679 (so-called GDPR), according to the methods indicated on the website of the Guarantor accessible at the address:  www.garanteprivacy.it .

  1. CHANGES TO THIS PRIVACY POLICY

Any changes / changes to this privacy policy in the future will be posted in this section.

  • I declare that I have read and understood the information on the processing of my personal data

  • I consent to the processing of my personal data for sending commercial communications on products and services, by e-mail, sms, mms, fax or similar and / or by means of the postal service or telephone calls with operator